Privacy Policy

Kinnective Limited take the privacy of our website users very seriously. We ask that you read this Privacy Policy ('the Policy') carefully as it contains important information about how we will use your personal data. Under the Data Protection Act 1998 certain regulations must be complied with. These regulations are designed to ensure that due care and attention is taken when processing any data that you have provided to us. For the purposes of the Data Protection Act 1998, Kinnective Limited ('we' or 'us') is the 'data controller' (ie the entity who is responsible for, and controls the processing of, your personal data).

Personal data we may collect about you

This notice applies to all information collected or submitted on this website. On some pages, you can make requests to receive information. The types of personal information collected at these pages are:

  • Name
  • Telephone number
  • Email address

This information is required by law, however we also collect information which will give us a better insight and understanding of the users of our website.

We will obtain your personal data when you send us feedback, post material, contact us for any reason or sign up to a service. We may also obtain sensitive personal data about you if you volunteer it during the completion of an online form. If you volunteer such information, you will be consenting to us processing it.

How we may use your personal data

We may use your personal data for the following purposes:

  • to help us identify you
  • administration
  • statistical analysis
  • marketing - see 'Marketing and opting out' below
  • fraud prevention and detection
  • customising this website and its content to your particular preferences
  • to notify you of any changes to this website or our services which may affect you
  • improving our services

We may share aggregate information with selected third parties, but without disclosing individual names or any identifying information.

We may monitor your usage of this website. This may include monitoring how many times you visit the website and which pages you go to. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

Marketing and opting out

Unless you have asked us not to do so, we may contact you by mail, telephone, SMS, text/picture/video message, fax or email about products, services and promotions which may be of interest to you.

We will never share your personal data with any third party organisations.

If you prefer not to receive any further marketing communications from us, you can opt out at any time. See further 'Your rights' below.

Disclosure of your personal data.

We may disclose your personal data to:

  • other entities within our group
  • our agents and service providers (eg providers of web hosting or maintenance services)
  • law enforcement agencies in connection with any investigation to help prevent unlawful activity

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

  • we store your personal data on secure servers
  • payment details are encrypted

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.


We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

Your rights

You have the right to request access to personal data which we may process about you. If you wish to exercise this right you should:

  • put your request in writing
  • include proof of your identity and address (e.g. a certified copy of your driving licence or passport, and two recent certified utility or credit card bills)
  • specify the personal data you want access to

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:

  • put your request in writing
  • provide us with enough information to identify you
  • specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right you should:

  • put your request in writing
  • provide us with enough information to identify you
  • if your objection is not to direct marketing in general, but to direct marketing by a particular channel (e.g. email or telephone) please specify the channel you are objecting to

Our contact details

We welcome your feedback and questions. If you wish to contact us, please contact us at

We may change this privacy policy from time to time, irrespective of whether the amendments are due to changes in legislation or for business reasons. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.

Still got questions? Drop us an email at